Service Support

After-sales service

Custom Services

FAQ

Service process

We are committed to providing each customer with high-quality and efficient after-sales service, with a focus on quality first, customer foremost, and customer success. Our aim is to maximize customer value at every stage.

Service process

01

Customer Request

Customers submit requests for repairs or product returns/exchanges to the sales department, providing relevant details.

 

 

 

Service process

02

Sales Information Reception

The sales team reviews the customer’s feedback, confirms the appropriate resolution, schedules the repair, and promptly communicates the plan to the customer.

 

Service process

03

After-Sales Service

The after-sales team evaluates the issue based on the provided information, conducts an on-site inspection, and informs the customer whether the repair will be handled on-site or require return to the factory. If necessary, product replacements are arranged.

Service process

04

After-Sales Confirmation

Any irregularities or issues encountered during the service process are reported to the sales team for follow-up, and corrective actions are taken in accordance with established procedures.